POLICIES

MUSIC FUNATIC, INC POLICIES ~ Effective January 1, 2014*

PAYMENTS

• Payment can be made via cash, check, credit card, or debit card.
• A monthly statement will be provided showing the amount due/paid. Cost includes 2 hours of lessons within a 30-day calendar month or a 4-week period. (Four, 30-minute lessons). Occasionally, billing will include 5 weeks of lessons due to the day of the week and the month.
• Lessons are $35 for the first student. Additional students in the same household are $30.
• Effective August 1, 2015, an additional monthly travel fee will be applied to the end of each statement. Cost is based upon the shortest distance traveled one way from the instructor’s office (currently Knightdale).
  • 0-7 miles = $5
  • 8-14 miles = $10
  • 15-20 miles = $15
  • 21-26 miles = $20
  • 27-32 miles = $25
  • Exceptions: Travel fees may be credited due to inclement weather/school closings and in December.
• Payment is required on the FIRST lesson of the month. There is a 48-hour grace period to mail in a check.  Payment not made by the 8th of the month will accrue a $25 late fee every 30 days after the due date.
• Failure to make payment by the 30th of the month (or February 28th) will result in the automatic cancellation of future lessons. The instructor will not return for lessons until the invoice has been Paid In Full including any late fees.
• Send CHECKS to:
  Music FUNatic, Inc
  1003 Mulford Court #53
  Knightdale, NC 27545
• Any returned check will be paid including an additional $25 ISF (Insufficient Funds) fee to cover charges from the bank.
• Payments can be made through credit or debit cards through online invoicing or payment device.
  NOTE: Payment information is not stored on any personal device(s). The last four digits of the card are displayed on the screen and with the bank for record-keeping purposes only.

LESSON CANCELLATION

• There is a “no cancellation/no make-up” policy for lessons.
• If the student cannot attend a lesson due to illness or a death in the family, make-ups will be provided based on availability. In this case, if a make-up lesson cannot be arranged, a credit will be applied to the next lesson at the end of the regular payment period. Make-up lessons will most likely be VIRTUAL.
• Lessons canceled for any reason (other than sickness or family death) are considered missed lessons and will NOT be reimbursed.
• The instructor must be given notification by the 25th of the previous month for lessons canceled due to upcoming travel, vacation, or track-outs where the student will not be in town. The student will still be billed for FOUR lessons for the month.
• Missed lessons: Anytime the instructor arrives at the student’s location to conduct the lesson and the student is unavailable, the cost for a full 30-minute lesson will be due, even if a makeup lesson is/is not scheduled.
• The instructor reserves the right to cancel lessons. If possible, the instructor will give 24-hour notice. Credit will be applied to the next lesson at the end of the regular payment period.
• The instructor will cancel lessons for the last two weeks of the year. Families will NOT be billed for those two weeks.
• Inclement weather: Most often, the instructor will follow the Wake County Public School closings to determine lesson schedules. The instructor will give 24-hour notice of any changes to the schedule, except in emergency situations and/or it is deemed unsafe to travel. Lessons canceled due to inclement weather may be done virtually, made up on another day, or credited to the next month.
• ***EFFECTIVE JANUARY 1, 2020*** – CREDIT WILL NO LONGER BE GIVEN FOR STUDENTS MISSING LESSONS DUE TO THE STUDENT ATTENDING CAMP, VACATION, OR OTHER EXTRACURRICULAR ACTIVITIES.
• An automatic withdrawal is instated when four (4) or more consecutive lessons are canceled.

FREE LESSONS

• REFERRALS! If a current student refers a new student who COMPLETES four (4) lessons, the current student receives one free lesson!

WITHDRAWAL 

• The instructor must be given a 30-day notice of withdrawal or permanent cancellation of lessons.
• The instructor must be given a 30-day notice of semi-permanent cancellation of lessons including FOUR consecutive lessons, “summer months” and “winter break”.
• The reserved lesson time and date are forfeited when lessons are consecutively canceled.
• Reinstatement is based on schedule availability.
• The instructor reserves the right to cancel lessons at any time on a permanent basis. Any unused balance on the account will be reimbursed once all supplies and fees are paid in full.

*Changes, updates, and edits are subject to the company without prior notification to potential clients and/or current students.

CALL OR EMAIL FOR MORE INFORMATION OR TO SCHEDULE A FREE TRIAL LESSON!

Music FUNatic, Inc
Phone: 919-710-0548
Email: musicfunaticinc@gmail.com